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Payments · 01
Reading the status
The status in your transaction history is the first clue. A rejected request is not lost money; the balance is usually returned to your account so you can fix the problem and try again.
| Status | What to do |
|---|---|
| Pending | Check for document requests or messages |
| On hold | Usually waiting for verification or a terms check |
| Rejected | Read the reason, fix it, then resubmit |
| Paid but not received | Check bank details and ask your bank |
Payments · 02
Checks for a pending request
Before contacting anyone, rule out the common holds.
- Open bonus with unmet wagering
- Verification request waiting in your inbox or account area
- Recent change of bank details
- Request submitted outside the operator's processing hours, if it publishes them
Payments · 03
Bank and account detail errors
A wrong account number or a name that does not match your registered name can cause a rejection or a returned payment. Correct the details in your profile, which may trigger a fresh check, and submit a new request.
Payments · 04
Document review
If Siti88 has asked for documents, the request will usually stay on hold until they are approved. Upload clear copies through your account; the verification guide covers what is typically accepted.
Payments · 05
Escalation path
If the checks above do not explain the delay, raise it in an orderly way.
- Gather the request reference, amount and date.
- Contact support and ask what the hold is for.
- Provide any document or detail they request.
- Ask for a ticket number and an expected next update.
- If unresolved, request escalation within the operator's complaints process.
Questions
Frequently asked questions
Why was my withdrawal rejected without much explanation?
Messages can be brief. Ask support for the specific reason, which usually relates to verification, bonus terms or payment details.
Can I withdraw to a different bank from the one I deposited with?
It depends on the operator's rules, which may require the same method or account. The cashier or support can confirm.
The status says paid but my bank shows nothing. What now?
Ask support for the payment reference, then give it to your bank so they can trace the incoming transfer.
Next step
Check the method, MYR limits and fees in your cashier before you confirm a transfer.
Contact Support