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Payments · 01
What went wrong?
Start by matching what you see to one of these situations.
| Symptom | Likely explanation | Next step |
|---|---|---|
| Money left the bank but no balance | Payment pending or not yet matched | Check transaction history and keep the receipt |
| Bank app says failed | Declined by bank or timed out | Confirm no debit, then retry once |
| Deposit shows as rejected | Name mismatch or method rule broken | Read the reason and contact support |
| Money came back to the bank | Returned transfer | See the returned transfers section |
Payments · 02
Checking reference and status
Compare the bank or wallet reference with the entry in your Siti88 transaction history. If the site shows nothing at all, the payment may never have been submitted from the cashier, which matters for how support traces it.
- Open your bank or wallet history and find the debit.
- Note the amount, date, time and reference number.
- Open the site transaction history and look for a matching entry.
- Record the status shown there, if any.
Payments · 03
Returned transfers
A refund to your bank usually means the payment could not be matched or was refused, for example because it came from an account in another name. Returns can take time to reach you, so check your statement before treating the money as lost.
Payments · 05
Escalating a payment query
Contact support with your evidence in one message rather than several. If the reply does not resolve it, ask for a ticket number so later messages connect to the same case.
Questions
Frequently asked questions
Should I send the deposit again if it has not appeared?
Not until you have checked its status. Paying a second time can leave two payments to trace instead of one.
My bank says the transaction was blocked. Why?
Banks can decline payments they classify as high-risk. Ask your bank directly, since the operator cannot see the reason.
Who do I contact first, the bank or the site?
If money left your account, contact the site first with the receipt. Go to your bank if the site confirms it never received the payment.
Next step
Check the method, MYR limits and fees in your cashier before you confirm a transfer.
Contact Support