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Account · 01
Why checks are requested
Operators verify identity to confirm age, stop duplicate or stolen accounts and meet anti-money-laundering duties. A request does not mean you have done anything wrong.
Checks are often triggered by a first withdrawal, a change of bank details or a large transaction, though some operators ask at sign-up.
Account · 02
Documents commonly asked for
The exact list depends on the operator and your account history, so follow the request shown in your account.
| Purpose | Example documents |
|---|---|
| Proof of identity | MyKad (IC) front and back, or passport photo page |
| Proof of address | Recent utility bill or bank statement showing your address |
| Proof of payment method | Bank statement or e-wallet screenshot showing your name |
| Selfie check | Photo of you holding your ID, if requested |
Account · 03
Taking clear photos
Blurry or cropped images are the usual reason documents are sent back.
- Photograph in daylight without flash glare
- Show all four corners of the document
- Keep text readable when zoomed in
- Use the file types and size limits the upload page lists
- Cover only what the operator says you may hide, such as unrelated statement lines
Account · 04
Uploading safely
Send documents only through the verification area inside your Siti88 account. Do not email copies to addresses you found elsewhere or hand them to someone in a chat group offering to "speed up" approval.
Account · 05
After you submit
Review time varies, and the account area normally shows a status such as pending, approved or more information needed. If a document is rejected, the message should explain why, so fix that point before resubmitting.
Questions
Frequently asked questions
Can I verify using a document in another person's name?
No. Documents must match the account holder. Payment methods in someone else's name are also commonly refused.
Is it safe to send a copy of my IC?
It is reasonable through the operator's own secure upload area. Avoid sending it by open chat, social media or unverified email.
Do I need to verify again later?
Possibly. Operators may ask for updated documents if your details change or an existing document expires.
Next step
Use the official address from a saved bookmark whenever you sign in or register.
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