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Promotions · 01
Find your symptom
Match what you see to the most likely cause, then follow the checks below.
| What you see | Likely cause |
|---|---|
| Bonus never appeared | Opt-in or code missed, or the payment method was excluded |
| Wagering bar not moving | Playing games that contribute 0% or betting above the maximum stake |
| Bonus vanished | Offer expired, or a withdrawal request cancelled it |
| Winnings reduced | A winnings cap or a breach of the bonus terms was applied |
Promotions · 02
When an offer was not credited
First confirm you completed every step in the right order. Many offers need the opt-in before the deposit, and a deposit made a few minutes early may not qualify.
Then check the deposit itself. A transfer still marked as pending, or one made through an excluded method, will not trigger the offer.
Promotions · 03
When wagering seems stuck
Wagering only counts on eligible games, and only at their contribution rate. A session on excluded tables can leave the progress bar unchanged even after many bets.
Bets placed with real money before the bonus activated, or voided sports bets, also do not count. Your account history shows which bets were applied.
Promotions · 04
Gather evidence before contacting support
Clear details help support resolve a bonus query faster. Never send your password or a one-time code.
- Note the offer name exactly as it appeared in your account.
- Record the date and time you opted in and made the qualifying deposit.
- Take a screenshot of the offer status and the transaction reference.
- Send these through the contact options listed on the official domain.
Promotions · 05
If the answer does not resolve it
Ask Siti88 support which clause of the offer terms was applied and request it in writing. If you still disagree, the operator's published complaints process sets out the next step.
If chasing a bonus is starting to feel stressful, it may be a good moment to step back and review your play limits.
Questions
Frequently asked questions
Can a bonus be added manually after I forgot to opt in?
Some operators will review it as a courtesy, but they are not obliged to. Ask support and include the deposit reference.
Why did my withdrawal remove my bonus?
Many offers state that requesting a withdrawal before wagering is complete forfeits the bonus. The offer terms will say whether this applies.
How long should I wait before reporting a missing bonus?
Wait until the qualifying deposit shows as completed, then allow the time stated in the offer terms before raising a query.
Next step
Read the full terms of an offer before you opt in, and keep a copy of them.
Contact Support